Department of Parks and Recreation

The Department of Parks and Recreation aims to enhance the lives of City of Atlanta residents and visitors by offering programs, services and activities that encourage participation in recreational activities, leisure services and cultural experiences. The Department strives to achieve this by providing safe and exceptional parks, facilities and programs.

This page provides performance data on key indicators related to core areas of this mission – Customer Service, Park Maintenance, Rec Center Attendance and Youth Programming.

In January 2014, the Department began upgrading its work order management and data tracking systems. The Office of Recreation also began using its new iPARCS software to track recreation center attendance. To ensure data quality and comparability across time, the starting point of the Department's data on this page will be January 2014.

Section 1 - Customer Service

Total customer-initiated service requests and the percentage of those service requests that were resolved within the Department's target timeframes

All Customer Service Requests (Total Department)

The City tracks at a high level the amount of services requested by citizens (including arborist, forestry, and skilled services) that have been completed on time in accordance with their Service Level Agreement (ranging from a few hours to several days, depending on the task). The chart below shows the total customer-initiated service requests (blue, left) and the percentage of those service requests that were resolved within the Department's target timeframes (red, right)

Arborist Service Requests

Tree Inspections are conducted by City of Atlanta Parks and Recreation Department arborists for trees in the public right of way. Arborists evaluate trees to determine if they are dead, dying, diseased or hazardous and require maintenance such as pruning or removal. The chart below shows the total customer-initiated arborist inspection requests (blue, left) and the percentage of those service requests that were resolved within the Department's target timeframes (red, right).

Forestry Service Requests

Forestry is responsible for clearing tree obstructions from blocking sidewalks, streets and the public right-of-way. Forestry is responsible for removing down trees or tree debris from private property when it is determined that tree or branches fell from city property onto private property. The chart below shows total customer-initiated forestry service requests (blue, left) and the percentage of those service requests that were resolved within the Department's target timeframes (red, right).

Skilled Services Service Requests

When facilities and park assets are reported as in need of repair or maintenance, the skilled services team investigates the source of the problem and makes necessary changes. The chart below shows total customer-initiated skilled services service requests (blue, left) and the percentage of those service requests that were resolved within the Department's target timeframes (red, right).

Section II - Park Maintenance

Scheduled Maintenance Completed on Schedule

Park Maintenance is handled by Park District Operations and is divided by quadrants. Parks are maintained on a ten day maintenance schedule. Parks maintenance includes mowing, blowing, trimming of shrubbery, and trash removal. The chart below shows the percentage of scheduled park mowing, mulching, pruning, trash pickup that is completed on schedule.

Section III - Recreation Center Attendance and Programming

The Office of Recreation currently manages an array of facilities which include thirty-three recreation centers, Centers of Hope, indoor and outdoor pools, spray grounds, tennis courts, basketball courts, ball fields, playgrounds, and tennis centers. The charts below show data on facility vists, membership and youth attendance. Please note that the numbers below reflect only the X facilities that are managed/operated by the Department.  The Department has X facilities that are managed through a third party via an MOU agreement.

Recreation Center Attendance

The chart below shows total attendance at Recreation facilities, as captured through the Department's iParks application.

Recreation Center Memberships

The chart below shows the total active memberships at Recreation facilities.

Youth Attendance and Programming

The department offers an array of diverse programs for youth that will improve academic and athletic performance while building character and sharpening social skills. The chart below shows the total youth being served by After School and Camp Best Friends (blue) and other Recreation Center (red) Programming such as swim lessons, sports and tots programs.